Thanks for visiting my profile! I am Karyl, a professional Customer Service Representative with 5 years of experience in the BPO Industry. I am a Fluent English speaker with the ability to read and write accurately. I worked in some prestigious call centers and BPO's in Philippines. I handled American and Australian companies. Few accounts that I worked with were, Afterpay Buy Now Pay Later Australia, FedEx and UPS. Now, allow me to describe a few services. I offer, among other things, (let's say) stuff I have much experience with that will undoubtedly make your campaign/project run smoothly, effectively, and successfully: Here are my Skills: ➣E-commerce Email Support ➣Answering product questions ➣Checking order status ➣Inbound Inquiries ➣Processing orders ➣Financial account Email Support ➣Phone Support ➣Order Tracking ➣Order Fulfillment ➣Customer service ➣Return ➣Recurring ➣Retention ➣Lead Generation Please have a look at some tools and apps I have worked on: ➣Email Support Zendesk ➣Helpscout ➣Hubstaff ➣ShipStation ➣Konnektive ➣Social Media ( Facebook, Instagram) ➣Gmail ➣17track ➣Neverbounce ➣Snov.io ➣Lead leaper ➣Hunter.io ➣Rocketridge ➣Boolen ➣Swanfulfillment ➣ I have done the following projects; ♦Customer Experience Executive for Afterpay Buy Now Pay Later in Australia ♦ Customer service for FedEx ♦ Customer service for UPS (United Parcel Service) ♦ Customer service for The Incense Brands (US E-commerce store) I am enthusiastic and willing to learn more to provide the best and productive results in your business. I can handle several tasks at once with less supervision effectively and professionally. I am a full-time freelancer and can work Australian or U.S. business hours. Look forward to hearing from you soon. Thank you.