I am Ruzziel Montecalvo, holding a two-year degree in information technology and a Bachelor of Business Administration with a major in Human Resource Management. In my decade-long professional journey, I have excelled in a contact center environment, managing billing transactions, scheduling technician visits, providing technical assistance, and driving sales. Additionally, I bring over six years of experience as a virtual assistant in the construction industry, focusing on project details for bidding. My diverse expertise extends to real estate and medical staffing, where my responsibilities encompass cold calling, lead generation, email management, scheduling, recruiting, and document processing. In my role as a virtual assistant in medical staffing, my daily tasks involve promptly responding to emails and phone calls, ensuring all scheduled client service requests are met. I actively engage in recruitment activities, overseeing the collection of applicants' requirements, managing orientation schedules for workers, assigning them to different facilities, and ensuring their attendance at assigned shifts. Following the completion of recruitment and scheduling tasks, I also participate in lead generation activities. I would like to highlight my proficiency in various systems and tools, including Microsoft Office Software, Google Sheets, G-suite, Canva, Microsoft Teams, Zoom, Google Meet, GoToMeetings, Zoho Sales IQ, Zoho Connect, Zoho Cliq, and Zoho Task. Additionally, my familiarity with CRM tools such as Vonage, Ooma, Axiscare, Milly, Digisigner, and Keeper, further contributes to my ability to streamline processes and enhance productivity.