Swissôtel Reservation Agent (3 Years) During my tenure at Swissôtel, I worked as a Reservation Agent for three years. In this role, I was responsible for managing guest reservations, ensuring optimal room occupancy, and handling inquiries and bookings via phone, email, and online platforms. My attention to detail and ability to manage high volumes of reservations helped maintain a high standard of customer satisfaction and contributed to the hotel’s operational efficiency. Guest Service Agent Following my time as a Reservation Agent, I transitioned to the role of Guest Service Agent. In this position, I provided front-line customer service, assisting guests with check-ins, check-outs, and any other needs during their stay. My responsibilities included managing guest complaints and requests, coordinating with other departments to ensure a seamless guest experience, and providing information about the hotel and local attractions. My excellent communication skills and dedication to guest satisfaction were pivotal in enhancing the overall guest experience. Mövenpick (Part of Accor Group) Duty Manager Currently, I am a Duty Manager at Mövenpick, a distinguished 5-star hotel under the Accor Group. In this capacity, I oversee daily hotel operations, ensuring that all departments work harmoniously to provide exceptional service to our guests. My duties include managing staff, handling escalated guest concerns, ensuring compliance with hotel policies, and maintaining high standards of service quality. My leadership and problem-solving abilities contribute significantly to maintaining the hotel’s reputation for excellence and guest satisfaction.