Dinah Waziri Virtual Assistant | Customer Service Specialist | Administrative Support I am a results-driven Virtual Assistant and Customer Service Specialist with over three years of experience in administrative support, client management, and customer engagement in remote environments. My expertise spans CRM management, email and calendar coordination, data entry, and project support, making me a valuable asset to businesses looking to optimize their operations and enhance customer satisfaction. I am highly skilled in customer relationship management, leveraging tools like HubSpot, Salesforce, Zendesk, and Intercom to track interactions, nurture leads, and provide seamless client support. My technical proficiency extends to Microsoft Office Suite, Google Workspace, Trello, Asana, Notion, and Slack, ensuring efficiency in virtual collaboration and project execution. In my previous roles, I have: Managed executive schedules, email inboxes, and travel arrangements, ensuring seamless operations. Reduced customer complaint resolution time by 40% through structured workflows and proactive engagement. Improved response rates to 95% in customer support roles, leading to higher retention and satisfaction. Designed marketing collateral and social media content using Canva, boosting engagement by 25%. I thrive in fast-paced, results-oriented environments where I can apply my problem-solving skills, strong work ethic, and adaptability to help businesses grow. I am seeking opportunities where I can leverage my expertise to deliver top-tier virtual support, enhance customer relationships, and drive operational efficiency. Let’s connect! I am open to remote administrative, virtual assistant, and customer service roles.