CAROLINE WANGARI MWANGI Tel: +[hidden]04 | Email: [hidden] PROFESSIONAL SUMMARY Highly organized, proactive, and detail-oriented Administrative and Operations Professional with extensive experience supporting organizational teams in dynamic, fast-paced environments. Skilled in scheduling and coordination, project management, clerical and administrative support, procurement, and basic bookkeeping. Proven ability to manage multiple priorities, ensure timely task completion, and maintain meticulous attention to detail. Experienced in real estate marketing, customer service, CRM systems, and calendar management. Excellent communicator with strong interpersonal skills, a solution-oriented mindset, and a commitment to delivering high-quality work and ensuring nothing falls through the cracks. Ready to bring exceptional organizational skills, follow-through, and professionalism to support operational excellence. KEY SKILLS, ABILITIES, AND COMPETENCIES - Administrative and Clerical Support (Document preparation, Data entry, Record maintenance) - Scheduling and Calendar Management (Property inspections, Contractor coordination) - Customer Relationship Management (CRM Systems) - Project Coordination and Task Management (Ticket entry, Progress monitoring, Timely follow-ups) - Procurement and Ordering Support (Material selection, Order tracking) - Basic Bookkeeping and Invoice Management (Invoice entry, Reconciliation support) - Attention to Detail and Organizational Excellence - Multitasking and Prioritization Skills - Proactive Problem Solving and Solution Orientation - Strong Verbal and Written Communication Skills - Team Collaboration and Independent Work Capability - Proficient in MS Office Suite (Excel, Word, Outlook) and Project Management Tools - Languages: English, Kiswahili, Kikuyu WORK EXPERIENCE Freelance Real Estate Marketing Executive Heri Homes Kenya, Optiven Limited, Investments, Fanaka Real Estate (Dates: April 2016–2021) - Marketed residential and commercial property projects to clients through digital platforms, calls, and in-person viewings. - Scheduled property visits, inspections, and client meetings across multiple developments. - Maintained updated listings and client databases using CRM systems. - Provided administrative support including preparation of marketing materials, follow-up emails, and calendar management. - Assisted in lead generation, client relationship building, and contract processing. - Liaised with utility companies and contractors regarding property readiness and service connections. Quality Assurance Manager Naivas Limited (Dates: 2020–Present) - Oversaw quality assurance processes and regulatory compliance for products and services. - Managed customer service operations, responding to client inquiries and resolving issues efficiently. - Implemented and maintained CRM systems to manage client relationships and improve service delivery. - Handled calendar management for internal audits, client inspections, and project meetings. - Supported administrative functions including data entry, document preparation, and record maintenance. - Coordinated with suppliers and service providers to procure materials, track order statuses, and ensure timely delivery. - Assisted the finance team with invoice verification and reconciliation. - Prepared and submitted non-conformance reports, action plans, and process improvement documents. Research Experience (Selected roles) - African Population and Health Research Center (APHRC) – Field Interviewer (Multiple Projects) - Equality Now Africa – Research Assistant - East African Trade & Investment Hub (EATIH) / USAID – Consultant Project Coordinator (Full research experience details available upon request.) EDUCATION BACKGROUND -Master of Public Health- AMREF INTERNATIONAL UNIVERSITY (Jan 2024-Ongoing) - Bachelor of Science: Food, Nutrition, and Dietetics — Egerton University, Njoro Campus (2011–2015) - Kenya Certificate of Secondary Education — Materi Girls Centre (2006–2009) PROFESSIONAL QUALIFICATIONS & LICENSES - Certified Public Accountants, CPA II — KCA University - Project Management Foundations: Quality — LinkedIn Learning - Lean Six Sigma Foundations — LinkedIn Learning - Quality Management Foundations — LinkedIn Learning - Market Research: Qualitative Research — LinkedIn Learning - Management Excellence at Microsoft — LinkedIn Learning MEMBERSHIPS Kenya Nutritionists and Dieticians Institute (KNDI) REFEREES (Available upon request.)