Skills : ▪ Expert in inbound and outbound calls ▪ Provides excellent customer service, whether a product related inquiry or troubleshoot and resolve issues over the phone while multi-tasking ▪ High problem-solving skills (over the phone, through online chat or email) ▪ Can work under extreme pressure, with minimum supervision ▪ Flexible, easily adapts to any environment Work Experience: ▪ Office Beacon Philippines Customer Service Representative (Spirits and Spice) July 2021- Present Order Process Management in Shopify and Spirits and Spice website Tracking of orders and creating escalation tickets for issue resolution/customer follow up Managing website chat for customer inquiries Providing the ultimate customer service by phone calls, emails and chats Data entry of products information in Amazon website Calibration meetings with managers, directors and CEO for any products releases or updates with the staff in physical stores ▪ VXI Global Holdings Account Associate II (AT&T ISM) May 2018-Jan 2021 Providing an excellent customer service by handling different account related concerns or issues Expert in answering customer concerns over their bill, whether a dispute for a charge or increase on their monthly Answers all the inquiries regardless of the service customers are calling about- from mobile service and phone, to dish and internet service ▪ Convergys Technical Support Representative (AT&T DTV) June 2016-Jan 2018 Providing an excellent customer service by handling different account related concerns or issues Expert in answering customer concerns over their bill, whether a dispute for a charge or increase on their monthly Answers all the inquiries regardless of the service customers are calling about- from mobile service and phone, to dish and internet service Well trained in resolving technical issues, by troubleshooting over the phone ▪ UPS International Customs Clerk/ Brokerage Assistant June 2015-Feb 2016 Fulfills the role of a broker in Advanced Border Clearance Center Scrubs invoices of every single package imported to Australia Matches supplier and importer information Entering the correct tariff code into the system Compiling the list of declared items and escalating a shipment for further review by a customs broker ▪ Sutherland Global Services Consultant (Seasonal) PHH Mortgage Mar 2011-May 2011 Data entry of customers information into different CRMs for pre-approval of mortgage application