I am an experienced professional with a diverse background in technical support, remote assistance, IT service desk, and content moderation. With a track record of success at well-known companies such as Convergys, Accenture, Optum, Alorica, ClinktITSolutions, and VISEO, I have honed my troubleshooting skills and demonstrated a commitment to delivering exceptional results. My journey began as a Technical Support Representative at Convergys, where I specialized in assisting Spectrum customers with internet troubleshooting support. This experience allowed me to develop a strong foundation in technical problem-solving. At Accenture, I took on the role of a Remote Support Agent for Geek Squad, where I tackled a wide range of computer issues and excelled in troubleshooting complex problems. My ability to provide remote assistance for various computer-related issues was instrumental in achieving customer satisfaction. Transitioning to Optum, I served as an IT Service Desk professional, troubleshooting Optum's proprietary tools. This role not only strengthened my technical acumen but also allowed me to contribute to the smooth operation of a healthcare-focused IT environment. My tenure at Alorica was marked by two distinct roles. First, I worked as a Content Moderator for a renowned social media platform, where I specialized in filtering videos to maintain a safe and enjoyable online environment. Additionally, I served as a Reporting Analyst, proficient in analyzing and generating reports to track agent KPIs, demonstrating my analytical and data-driven skills. ClinktITSolutions provided me with the opportunity to troubleshoot QU Point of Sale issues, further expanding my technical expertise. I leveraged my problem-solving skills to address POS-related challenges effectively. My most recent role at VISEO as a CEGID AMS Consultant for DIOR Global showcased my ability to troubleshoot and analyze level 2.5 issues in a high-profile setting. I am well-versed in providing top-tier support to clients with complex requirements. Beyond my professional accomplishments, I am a passionate musician and music producer. I possess the skills to record, mix, and master songs, as well as proficiency in audio and video editing. This creative side of me adds a unique dimension to my professional profile. Overall, I am a dedicated and versatile professional who thrives on solving technical challenges and delivering outstanding results. My blend of technical expertise and creative abilities makes me a valuable asset in any professional setting.