I am a results-driven Digital Marketing Specialist with over 2 years of experience in social media management, email marketing, data entry, and virtual assistance. I also bring 10 years of proven experience in Customer Service, where I excelled at delivering exceptional client experiences, resolving issues efficiently, and building long-term customer loyalty. Key Skills and Tools: Customer Service:Tools: Slack, Microsoft Teams, AVAYA Cisco, AvoxyEffective communication, problem-solving, customer retention, and upselling. Data Entry & Virtual Assistance:Tools: Google Workspace, MS Office (Word, Spreadsheets, MS Teams)Managing tasks efficiently, ensuring accuracy, and improving workflows. Social Media Management:Platforms: Meta, Facebook, Instagram, TikTok, Twitter Engaging content creation, campaign execution, and audience engagement. Graphics & Video Editing:Tools: CapCut, Adobe Premiere, Filmora, Create visually appealing graphics and videos to enhance brand presence. Customer Support Management Tools: HubSpot, Trello, Wings, M[hidden], Citrix. These tools streamline customer support processes to ensure prompt and effective solutions. Lead Generation & Email Marketing:Tools: Mailchimp, SalesQL, Instant Data Scraper, Rocket ReachTargeted outreach, lead generation, and email campaigns to drive growth. Why You Should Hire Me: With my combined expertise in digital marketing and customer service, I can help your business: Grow Your Online Presence: By managing social media platforms, creating engaging content, and executing targeted email marketing campaigns. Streamline Business Operations: Through efficient virtual assistance, data entry, and organizational support. Enhance Customer Experience: By providing outstanding support, improving client satisfaction, and building loyalty to drive repeat business. Boost Revenue: Leveraging upselling strategies, clear communication, and a customer-first approach to maximize business growth. I am highly organized, self-motivated, and dedicated to achieving results. I work independently, ensuring that every task aligns with your company’s goals and contributes to its success. If you’re looking for someone who can elevate your business, improve customer satisfaction, and optimize your operations, I’m confident I fit your team. Kindly visit my portfolio https://geraldaragon.[hidden][hidden]e/