With over 8 years of experience in guest communication and customer service, I excel at ensuring guest satisfaction across various platforms. My expertise includes using advanced guest communication tools and property management systems to enhance the guest experience. Key Skills: Guest Communication: Skilled in managing inquiries, complaints, and feedback via email, phone, and chat. Feedback Analysis: Experienced in gathering and analyzing guest feedback to improve service quality. Property Management Systems (PMS): Proficient in using PMS to manage reservations and guest information. Multichannel Communication: Adept at handling guest interactions through mobile apps and online platforms. Project Management: Successfully managed projects to improve guest communication and engagement. Operational Efficiency: Implemented systems to track and improve guest service metrics. Team Leadership: Managed and mentored teams, achieving high success in promotions and career growth. Problem-Solving: Expert in resolving conflicts and ensuring a smooth guest experience. Positive Attitude: Bring a positive and resilient attitude to all tasks, motivating team members. Career Highlights: Improved guest satisfaction scores through effective feedback collection and analysis. Led projects to enhance guest interaction using innovative communication tools. Developed and managed a high-performing customer service team, improving service delivery. I am passionate about the hospitality industry and thrive in fast-paced environments. Currently seeking freelance opportunities in customer care, especially with vacation rental platforms like Airbnb and VRBO. I aim to deliver outstanding guest experiences and drive operational success. Let's connect and see how I can contribute to your team's success!