With a strong background in email/customer support and experience in shopify management as a general virtual assistant, I believe I possess the necessary skills and qualities to excel in this role and provide exceptional customer service. In my previous role, I gained valuable experience in email support, where I handled a high volume of customer inquiries, addressed concerns, and provided effective solutions. My focus was on delivering a positive customer experience and ensuring their satisfaction. I am proud to say that I consistently met and exceeded my daily target of handling 250 emails while maintaining a high level of accuracy and attention to detail. Within the realm of Shopify management, I took on a range of responsibilities that allowed me to develop a comprehensive understanding of the platform including chargeback and dispute solution. As well as, I created and managed inventory, utilized coding to update price lists, synchronized product information from suppliers, and ensured accurate order tracking and customer updates. I am well-versed in utilizing tools such as Trello and Gorgias to streamline processes and enhance efficiency. Additionally, I have experience in generating return labels for customer orders and implementing discount codes to provide added value to customers. Moreover, I bring a diverse skill set to the table. In my previous role as a social media manager, I honed my creative abilities by designing engaging social media posts, thumbnails, logos, and posters. I also possess video editing skills, allowing me to create compelling social media content that drives engagement and boosts brand visibility. Throughout my career, I have demonstrated my ability to collaborate effectively with team members and communicate clearly and professionally with customers. I am a fast learner and open to undergoing further training to enhance my skills and adapt to your specific requirements. I thrive in dynamic environments and possess a strong work ethic, ensuring that I consistently deliver high-quality results. I am confident that my experience in customer support, proficiency in Shopify management, and creativity in social media management make me a strong candidate for the customer support role at your company. I am excited about the opportunity to contribute to your team and provide exceptional service to your customers.