Executive Virtual Assistant / Administrative Assistant * Focus more on manual data work, generate leads for the company and help assisting in projects for the sales and marketing department of the organization. * Schedule meetings, manage emails, data entry, tracking expenses and help make sure everything is organized. * Answering inquiries, questions, and concerns of our customers. I also proofread and make sure all the documents, notes, and PowerPoints of my client are well-formatted. Email and Chat Support * Provide concise Information. * Respond to customer queries in a timely and accurate way, via phone, email or chat. * Identify customer needs and help customers use specific features. * Monitor customer complaints on social media and reach out to provide assistance. Book keeper * Review request for payment including supporting documents such as purchases; deliveries receipt and invoices and employee's expenses report for appropriate documentation and approval. * Prepare account payables vouchers. * Perform accounting and clerical function. * Keeping the legal books updated and debit/credit. * Perform other tasks assigned. * Managing workflow and training new hires. * Creating and managing team schedules. * Identifying and applying career advancement opportunities. * Helping to resolve employee issue and disputes. * Ordering Stocks * Handling complaints (From both employee and customers) * Process cash, credit and return transactions. Billing / Insurance (Medical) * Managing patient accounts and preparing invoices. * Inputting patient information and maintaining up-to-date records of patient data using computer software. * Ensuring that the patients receive the accounts. * Performing administrative tasks such as answering phone calls and responding to emails. * Acquiring and recording medical aid details from patients and liaising with the medical aid * company to obtain authorization on payments owed by patients. * Following up with patients on accounts that are late as well as those which are seriously overdue. * Following work procedures methodically while ensuring compliance with the rules and regulations of the clinic as well as state and federal laws. * Improving job knowledge and skills by networking and staying abreast of medical service rates in order to ensure up-to-date billing. * Ensuring that patient records, accounts, and payments are meticulously handled. * Keeping all patient records confidential.