Experienced in providing comprehensive support in various administrative, operational, and customer support tasks. Proficient in leveraging technology to streamline workflows, enhance project management processes, and conduct detailed data analysis. Successfully manage multiple projects simultaneously, demonstrating a keen eye for detail and a commitment to delivering high-quality results. Key Skills and Expertise: a. Project Management: Skilled in utilizing tools like Jira and M[hidden] to coordinate project timelines, track progress, and manage resources effectively. Facilitate team collaboration and communication to meet project goals and client expectations. b. Data Analysis: Conduct thorough data analysis using Excel and Google Sheets, providing valuable insights for business decision-making. Develop custom reports and dashboards to visualize key performance metrics and enhance client understanding. c. Quality Assurance in Testing: Ensure high standards of quality in all deliverables by conducting comprehensive reviews, implementing QA processes, and utilizing feedback loops for continuous improvement. d. Customer Support: Provide exceptional customer support by addressing complex challenges, resolving issues promptly, and maintaining a cooperative and efficient virtual work environment. e. Administrative Support: Manage executive communications, calendar scheduling, and email workflows with precision, ensuring seamless coordination and confidentiality. Implement filters and labels to streamline email management, saving clients time and effort. Adept at collaborating with diverse teams and stakeholders to accomplish common goals, I excel in mitigating risks and promoting efficiency in a virtual work setting.