I am a seasoned professional with nearly 10 years of experience in the BPO industry, specializing in customer service, debt collection, telemarketing, and technical support. My diverse background has equipped me with a strong skill set in communication, problem-solving, and customer relations. Experience Overview: 📋 Cold Calling & Appointment Setting: - 2 years of experience as a Cold Caller and Appointment Setter for a Real Estate campaign. - Successfully verified loan details and scheduled appointments, contributing to increased client engagement. 💰 Debt Collection: - 3 years of experience as a Debt Collector at a Third-Party Debt Collection Company, handling both First and Third-Party collections. - Proven track record in effectively negotiating payment arrangements and resolving outstanding debts. 📞 Telemarketing & Lead Generation: - 1 year of experience as a Telemarketer at a Bank, focused on lead generation and customer outreach. - Expertise in engaging potential customers and generating qualified leads. 🔧 Technical Support: - 4 years of experience as a Technical Advisor at Windstream, assisting customers with VOIP systems and portal issues. - Strong technical acumen and ability to provide effective solutions to complex problems. 🤝 Customer Service: - 2 years of experience as a Customer Service Specialist at T-Mobile, where I was part of the Team of Experts. - Focused on delivering excellent customer service, resolving issues, and providing solutions in an inbound call center environment. - 1 year of experience as a Customer Care Representative at Concepcion Carrier, dedicated to addressing customer inquiries and ensuring satisfaction.