Pursue your passion, and you’ll never work a day in your life -Trained and with experience Virtual Assistant -10 years of experience in customer service Hi there! I am Airene, an efficient and organized Virtual Assistant. I have been trained and certified in FVA Business Consultancy; I have worked for several clients as a General Virtual Assistant. I also have 8 years of experience in my physical job in the hospitality industry. A self-driven and adaptable person who is also a graphic designer. The following are my niches: 1.Customer Service in the Hospitality Industry -Communicating clearly and professionally through speech, writing, and body language is essential to good customer service in hospitality. -Initiative (actively responding to customers’ needs and pulling your weight) -Problem Solving (to display an ability to take a logical and analytical approach to solve problems and resolving issues) -Adaptability (a can-do attitude) -Self Control -Empathy and Effective listening -Resilience (thick skin) 2. Virtual Assistant Administrative task like; -Data entry in Word or Google docs -Transcription (transcribing voicemail, video or audio, podcast, etc.) -Internet Research -Project management and training tasks -Email management -Booking appointments with clients -Following up with clients/customer(sending thank you and other reminder emails) -Calendar management -File management(organizing files using Dropbox etc) -Database building (e.g updating email or contact list on your CRM) -Taking down minutes of meetings -Creating PowerPoint and spreadsheets 3. Social Media Management and Marketing -Business Branding Set up Social Media Accounts(Facebook, Twitter, LinkedIn, Instagram, Youtube, Pinterest) -Tracking of Social Media Accounts -Facebook Ads -Marketing Plan -Posting and Scheduling Facebook insights -Promotions and marketing -Content Planning -Collating and Interpreting insights -Video Editing 4. Lead Generation Skills like; -Building list -Email handling and responding -Generating leads via Social Media -Generating leads via Google SERPs 5. Email Marketing -Creating a new list in email marketing software -Adding and Removing Subscribers from the list -Creating and scheduling broadcast emails to promote content -Creating an email newsletter -Editing and Proofreading emails 6.Simple Web Creation -Keyword research for a website -Website creation -Website design -Website Optimization -Adding pages -Landing pages -Adding Content to websites -Editing WordPress website using Elementor 7. Search Engine Optimization -SEO Research -Competitor Analysis -Landing Page set-up/creation -WWebMastersubmission -Sitemap Submission -On-page optimization -Off-page optimization 8. Graphics Design -Designing Logos, Banners, Icons, eBook Covers, and Headers -Designing Infographic Images -Designing Websites 9. Customizing Shopify Online Store - Add products (via Oberlo) and edit their variants and description - Customizing theme in the online store and connect it with Facebook and Instagram - Adding Photo and Videos for the product Please feel free to contact me. It will be an honor to serve you! Sincerely, Airene Glo Rosales