PROFESSIONAL SUMMARY Dedicated administrative professional with extensive experience in general administration, client support, and teaching. Proven skills in lead generation, TIN verification, and real estate property management. Adaptable team player with a strong background in biology education and ESL instruction. SKILLS  General Administrative Assistance  Biology Teaching & ESL Instruction  Lead Mining & Generation  USA TIN Verification  Real Estate Property Tax Confirmation  Proficient in Google Workspace & Microsoft Office Suite EMPLOYMENT HISTORY USA TIN Verification, Confirmation of Real Estate Property Taxes Roofstock November 2022 – October 24, 2024 (Full Time)  Conducted TIN verification for vendors and homeowners.  Managed confirmation payments of real estate property taxes.  Oversaw real estate vendors/owners accounts and provided general HOA assistance.  Utilized Google Workspace, Microsoft Office, OTTO, and Slack for efficient operations. Appointment Setter, Timesheet Approver, General Admin Assistant The Core Collab and Pure Health Clubs February 2022 – November 2022 (Part Time)  Identified and contacted potential clients through phone, social media, and email for scheduling appointments.  Managed lead engagement and gauged interest in products/services.  Assisted payroll by checking and approving timesheets and handling member inquiries. Retirement Insurance Support EXL Service (BPO) November 2020 – November 2021 (Full Time)  Assisted clients in creating death reports and navigating the claims process.  Upsold retirement programs and maintained regular communication with clients and insurance departments.  Leveraged VDI and softphone technologies for effective client interaction. Biology Teacher, ESL Instructor Southwestern University December 2013 – March 2016 (Full Time)  Developed and delivered engaging Biology lessons to college students and ESL instruction to Korean learners.  Established classroom rules and managed laboratory and field trip activities.  Participated in faculty meetings to enhance departmental operations and student learning outcomes. EDUCATION Master of Arts (MA) Master Studies in Science: Instructional Planning, Procedures and Strategies Bachelor of Science in Biology Velez College