With over 16 years of experience in the BPO industry—8 of those in leadership roles—I’ve developed a strong background in customer service, team management, and remote support. I’ve spent the last four years working from home, handling administrative tasks, leading teams, and communicating with international clients. My experience also includes managing performance metrics, conducting coaching sessions, and supporting daily operations, all of which have strengthened my attention to detail and organizational skills—core qualities of an effective Virtual Assistant and Lead Generation Specialist. Key Competencies and Skills for Virtual Assistant & Lead Generation: Lead Research & Prospecting – Identifying and qualifying potential leads using tools like LinkedIn, Apollo, and CRM systems Email & Calendar Management – Scheduling appointments, managing inboxes, and organizing meetings efficiently CRM Management – Updating and maintaining lead databases with accuracy Cold Outreach & Follow-ups – Crafting professional messages and follow-ups to engage leads and book calls Data Entry & Reporting – Ensuring accurate data entry, reporting lead activity, and tracking performance metrics Time Management & Multitasking – Handling multiple tasks and priorities while meeting deadlines Communication Skills – Clear, professional, and persuasive communication with prospects and team members Tech Proficiency – Skilled in Google Workspace, Microsoft Office, Slack, Zoom, Trello, and various CRM tools Problem Solving & Adaptability – Handling objections, adapting to client needs, and adjusting strategies when needed Self-Motivation & Reliability – Able to work independently in a remote setting while delivering consistent results