Professional Highlights & Credentials Skilled Medical Administrator & Customer Service Expert Proficient in optimizing workflow efficiency, managing tasks, and meeting deadlines without compromising quality. Focused on delivering high-level customer service while maintaining discretion and patience in high-pressure environments. Effective Communicator & Collaborative Professional Committed to fostering open dialogue, promoting understanding, and achieving organizational goals through excellent communication and teamwork. Proven Ability to Handle Multiple Responsibilities Experienced in working under pressure while managing a diverse set of responsibilities, including medical administration, client management, and team coordination. Attention to Detail & Organizational Efficiency Adept at maintaining accurate records, processing payments, and preparing detailed reports in a timely and efficient manner. Education & Work Experience Bachelor of Science in Information Technology Batangas State University-Malvar Campus, 2015 Medical Receptionist/Secretary St. John Diagnostic and Medical Clinic (August 2021 – January 2025) Managed appointment scheduling, client communications, and daily census for laboratories and consultations. Produced financial reports and processed professional fees. HMO Associate C.P. Reyes Hospital (June 2020 – July 2021) Maintained updated files of HMO policies and procedures, facilitated medical staff accreditation, and prepared monthly utilization reports. Diagnostic Imaging Clerk C.P. Reyes Hospital (September 2019 – May 2020) Assisted with scheduling, patient communications, ultrasound procedures, and professional fee management. Social Media Manager Freelance (January 2022 – Present) Lead content creation, strategy, social media campaigns, and community engagement, driving brand presence and audience interaction.