With over two years of experience in the customer service industry, I have developed a comprehensive skill set in handling inbound and outbound calls, email support, and live chat. My primary focus has been to resolve customer concerns promptly and effectively while building strong, positive relationships to ensure an exceptional customer experience. I am eager to expand my professional expertise and contribute my skills to a new business and industry, gaining valuable experience across different sectors. Key Experience and Skills: Customer Support: Managed customer inquiries through various channels (phone, email, chat) with an emphasis on problem-solving and providing effective solutions. Training and Certification: Assisted trainers by supporting students in completing their training, following up on their progress, and issuing certification cards. Data Entry & Process Assistance: Helped the processing team with data entry tasks to ensure the timely completion of student certifications. Migration Support: Played a key role during the migration of a business line, creating detailed guides to assist the team in navigating new processes efficiently. Technical Tools: Experienced with JIRA for issue escalation, and proficient in using platforms such as Google Meet, Zoom, MS Teams for communication and collaboration, as well as Canva for creating public-facing materials. Social Media Awareness: Utilized social media platforms to stay connected with industry trends and engage with diverse communities. I am eager to bring my expertise, along with a passion for customer service excellence, to a new opportunity where I can continue to grow and deliver outstanding results. For your reference, please see my resume through this link. ​[hidden][hidden]/file/d/19_prCLA6pKDlEPVY445Zrh7Hi76KHAlk/view?usp=drivesdk