Professional Summary • An accomplished professional with an extensive and established background in operations and account management; sales and marketing; training; quality assurance; IT; and recruitment. • A people-person leader emanating a goal-oriented attitude with an adaptable character. • A dependable team player exuding competitiveness and accountability. Soft Skills • Top-notch verbal, written, and interpersonal communication skills • Excellent phone etiquette; professional and courteous disposition; outstanding listening skills and attention to details; persuasive and results-oriented • Proven capabilities in: organization, communication, and planning; collaboration and delegation of tasks; problem-solving, resourcefulness, and adaptability, critical, analytical, strategic, and creative thinking • Empathetic team leadership • SLA management • Process improvement • Management of client accounts, projects, and staff performances • Interpersonal and relationship-building style of management • Leads, motivates, and mentors team members towards achieving goals Technical Skills • B2B and B2C Sales Mapping, Execution, and Strategy • Content Writing, Content Curation, and Content Strategy • Digital Brand Positioning, Digital Marketing Funnels Setup, and Audience Targeting • Social Media Management – both organic and paid (LinkedIn, Facebook, Instagram, Pinterest, Twitter, YouTube) • Lead Generation • EDM Set-up and Management Software Skills • Customer Service Management: ZenDesk, LiveAgent, WHMCS • Dialers: CallTools, VICIdial, Mojo Dialer • Sales & Marketing: HubSpot, MailChimp, HootSuite, LinkedIn Sales Navigator, Campaign Monitor, ActiveCampaign, Pipeline, Prospect.io, SalesForce, NetSuite, AWeber, Insightly, Zapier, SurveyMonkey, Better Proposals, Proposify, PandaDoc, Pipefy, Pipedrive, InfusionSoft, Zoom Info, Vincere, LeadIQ • Creative: Canva • Project Management: Asana, BaseCamp, Trello, Teamwork, Podio, Bitrix24, Slack, Timely, Status Hero, Jira, AirTable, Zoho, SharePoint • HR & Recruitment: SparkHire, Kronos, JazzHR, Sprout, Breezy HR, Bamboo HR • IT & Web Development: Wix, SquareSpace, WordPress, Citrix, Remote Desktop • Invoicing: Xero