Hi, I’m Ana, a dedicated and resourceful professional with a Bachelors’ Degree in Secondary Education majoring in Mathematics. I bring over 8 years of experience across teaching, customer service, quality assurance, social media management and administrative support. With my diverse skill set, I am confident in delivering exceptional support tailored to your business needs. I am passionate about ensuring efficiency, accuracy, and effective communication in all tasks I undertake. Let me help you grow your business by providing high-quality administrative and virtual assistance. ───────✧❁✧─────── Work Experience 🔹Fulfillment/Admin Assistant | Client Experience – BRRRR Invest Academy (2025) Supporting the client experience staff as their email support, updating SOPs, set up Real Estate Coaching Calls, Upload leads in HubSpot, Create Workflows, Provide Project progress in M[hidden], Upload new lessons in Kajabi, managed City Groups, managed Facebook Group Joins requests with over 300k members and many more! 🔹Virtual Assistant | Marketing Representative – Roofing Contractor Company (2024) Reached out to potential clients and supported marketing initiatives to boost sales. 🔹Virtual Assistant | Project Coordinator & Phone Receptionist – Insurance Company (2024) Managed appointments and social media management, coordinated projects, and provided exceptional phone support. 🔹Senior Quality Evaluator – Call Center Industry (2023) Led QA efforts, ensuring adherence to standards and providing actionable insights. 🔹Quality Assurance Analyst – Call Center Industry (2021) Monitored and evaluated support team performance to maintain service excellence. 🔹Technical Support Representative (Inbound & Outbound) – Call Center Industry (2018) Assisted customers with technical concerns, ensuring timely and effective solutions. 🔹Private School Teacher (2015) Delivered quality education in Mathematics and nurtured student success. ───────✧❁✧─────── Skills » Administrative Support: Calendar management, appointment scheduling, email management, meeting facilitation. » Customer Communication: Inbound/outbound calls, email communication, lead outreach. » Content Creation: Canva and Cap Cut for basic photo and video editing. » Data Management: Excel expert, data entry, data scraping, and research. » Tech-Savvy: Proficient in Microsoft Office, Google Suite, and other digital tools. ───────✧❁✧─────── Services Offered Administrative Support ☞ Calendar management ☞ Appointment scheduling ☞ Email management ☞ Meeting facilitation ☞ Data Management Data entry ☞ Lead generation ☞ Data scraping ☞ Research Content Creation ☞ Canva photo and video editing ☞ Basic content creation Other Services Product listing ☞ Order processing ☞ Payment processing Medical Virtual Assistant ☞ Medical Administrative Assistant ☞ Medical Biller ───────✧❁✧─────── Why Work with Me? I am highly organized, detail-oriented, and committed to providing value in every task. With my experience across various industries, I bring a unique perspective and the ability to adapt to different business needs. My focus is on helping businesses achieve their goals efficiently and effectively. Let's connect!