Key Competencies • Property Management • Debt Collection • Lead Generation • Data Management • Bookkeeping • Real Estate Advertising • Social Media Posting • Cold Calling • Team Lead • Transactions Coordinator • Customer Service • Virtual Administrative Assistant Work Experience Grow and Co Property Management Company Remote – QLD, Australia May 2022 – May 2023 Administrative Assistant • Preparing lease renewal agreements • Communicating rent and utility arrears • Arranging and finalizing routine inspection reports • Organizing emails and invoices • Collecting of bond/security deposits • Setting-up up maintenance, smoke alarms, and pest inspection • Sending of water invoices particular to tenants KA Property Management Property Management Company Remote – Houston, Texas May 2022 – March 2023 Executive Assistant  Property Management • Interviewing applicants, collecting requirements, and running credit check • Coordinating move-in and move-out with tenants, realtor, and field manager • Setting rental rates, negotiating and enforcing lease agreements • Addressing tenant complaints and maintenance requests • Collecting rent, dealing with late payments, and handling operating expenses • Terminating leases and initiating eviction proceedings  Finance • Maintaining records of income, expenses, signed leases, complaints, maintenance • Setting up electricity, gas, and water connections and payments • Reviewing of transactions between vendors  Leasing and Sales • Attracting new tenants through advertising, property viewings, and encouraging referrals • Overseeing the company’s interactions with the public by implementing social media platforms' content strategies • Running comparable for properties that are for sale and for rent • Communicating constantly with prospects to rent, sell, and buy properties Peak Support Agero – Roadside Assistance Remote – Cambridge, Massachusetts Nov 2021 – May 2022  Quality Analyst • Participating in the design of call monitoring formats and quality standards • Performing call monitoring and providing trend data to the site management team • Using quality monitoring data management system to compile and track performance at team and individual level • Monitoring of customer care email responses • Participating in customer and client listening programs to identify customer needs and expectations • Providing actionable data to various internal support groups as needed • Coordinating and facilitating call calibration sessions for call center staff • Providing feedback to call center team leaders and managers  Team Leader • Working closely with the team, motivating and coaching them • Ensuring training and development plans are maintained for all team members • Keeping up to date with business development and new product lines • Managing day-to-day line activities, prioritizing and make risk/impact assessments within existing processes and procedures towards achieving SLAs • Managing the fair and consistent application of performance management and disciplinary measures as necessary IA Homebuyers/My Season Investment Real estate company Remote (part-time) – Iowa August 2020 – April 2022 Inside Sales Associate • Working from an automated call dialer system to calling prospective clients • Informing current and former clients of available properties for sale • Securing and placing appointments with on-site managers • Following up and building relationships with past clients to further sales Tata Consultancy Services Australia Gas and Light January 2019 – July 2021  Customer Service Representative • Contacting customers by telephone to provide information about products or services, taking or entering orders, canceling accounts, or obtaining details of complaints. • Checking to ensure that appropriate changes were made to resolve customers' problems. • Completing contract forms, prepare change of address records, or issue service discontinuance orders, using computers.  Subject Matter Expert • Applying subject expertise in evaluating business operations and processes • Recommending process solutions and determining process development requirements iQor Philippines Clark Capital One Auto Finance July 2014 – December 2018  Collections Specialist • Contacting hundreds of customers daily by phone to collect on a debt and set a payment arrangement • Identifying outstanding account receivables • Investigating historical data for debts and bills • Taking actions in order to encourage timely payments  Quality Analyst • Participating in the design of call monitoring formats and quality standards • Performing call monitoring and providing trend data to the site management team • Using quality monitoring data management system to compile and track performance at team and individual level