With over 7 years of accumulated experience including Business Process, Accounting, Finance, Healthcare, Customer Support, Administrative Support, Executive Assistance, Virtual Assistance, Property/Real Estate, and Serviced Accommodations I have successfully worked with clients and companies across the US, Australia, and the UK. SKILLS AND ACCOMPLISHMENTS • Virtual Assistance: Email management, Organization, Social media management, General Admin, Customer Support, Calendar Management, SOP Creation, Automation through M[hidden], Content Creation, Project management, Process improvement, Outsourcing • Property/Real Estate VA: Administrative Support, Listing Management, Client Communication, Marketing Support, Research and Analysis, Database Management, Property Maintenance Coordination, Financial Management • Executive Assistance: Email management, Calendar Management, Customer Support, Administrative Skills, Time management, Communication, Critical thinking, Organization, Project management, Process improvement • Administrative: Organization, Customer Support, Time management, Teamwork, Communication, Project management • Customer Service: Communication, Empathy, Proactive, Multi-channel communication, Active listening, Adaptability, Resourcefulness, Positive attitude, Quick Decision Making • Leadership/Management Skills: Decision-Making, Communication, Adaptability, Time Management, Problem-Solving, Strategic Approach • Administrative Support: Efficiently handled administrative tasks such as managing emails, and reducing the team's workload. • Streamlined Property Listings: Successfully managed and updated property listings on short-term rental platforms such as VRBO, B[hidden], and A[hidden], resulting in a 50% increase in online engagement, inquiries, and 100% bookings. • SOP Creation: Created SOP for a Short-Term Rental Company. • Client Relationship Management: Maintained a database of over 500 client contacts, ensuring timely follow up and personalized communication. • Light Bookkeeping: Sending invoices to customers. • Research: With expertise in market research, project coordination, supplier and material sourcing, permit compliance, document management, communication, virtual assistance, data analysis, problem-solving, and continuous learning, I have successfully supported construction clients across various projects. • Keap Campaign Creation: Created and managed marketing campaigns using Keap (formerly Infusionsoft), and Mailchimp including email automation for existing and previous customers. • Video Editing: Simple editing includes cutting, trimming, adding effects, and enhancing audio to create professional-quality videos. • Graphic Design: Creating designs tailored fit to client needs.