Leah Kinyanjui [ [hidden] ] | [+[hidden]19 ] | [[hidden][hidden]/in/leah-kinyanjui/] Professional Summary Detail-oriented and tech-savvy Virtual Assistant & Administrative Support Specialist with a strong background in customer relations, executive assistance, and CRM management. I possess experience in handling emails and scheduling, as well as lead generation, social media content generation, and workflow automation. My expertise lies in operation optimization and productivity enhancement, and ensuring excellent client satisfaction for remote and hybrid work environments. Proven success in working alone while keeping sensitive information confidential and adjusting to multiple company requirements. Key Skills - Administrative Support & Organization - Calendar & Email Management (C[hidden], Google Workspace) - The services of CRM & Lead Generation involve platform management across HubSpot, Zoho CRM, Instantly.ai, Bulk Verify Checker, and Click-up. - Customer Relationship Management & Retention - Data Entry & Documentation - Social Media Content Creation (Canva, Photoshop) - AI & Automation Tools (Leonardo AI, ChatGPT) - Adaptability - Client Communication & Scheduling Professional Experience Freelance Virtual Assistant | Remote (Upwork & LinkedIn International Clients) December 2024 - Present 2025 Provided executive-level support to a production company CEO, coordinating meetings with city officials and entertainment industry stakeholders. Scheduled and managed strategic planning sessions, supporting high-stakes pitch development for a major streaming platform. Handled calendar, inbox, and follow-ups, ensuring timely responses and smooth communication across partners and departments. Prepared pitch materials, call briefs, and internal documentation to support executive decision-making and project advancement. Acted as a key liaison between leadership and creative teams, maintaining alignment and momentum across multiple production initiatives. Executive Assistant | Sports News Startup (Woopy Sports Network, local company) September 2024 - December 2024 Scheduled and documented executive meetings, maintaining organized records of all materials and outcomes. Created branded content and client presentations using Canva, tailored for social media and stakeholder use. Streamlined documentation flow and reporting, leading to improved workflow systems company-wide. Managed Instagram content calendar, engaging with followers and comments during peak interaction windows. Boosted Instagram reach by 87.7%, increasing total viewers by 13.3K, and drove 273% more interactions, reaching 4.7K additional users. Increased Instagram visits by 51.9% and grew social followers by 67% through strategic posting and content design. Admin & Customer Support | Remote (Upwork & LinkedIn International Clients) December 2024 - February 2025 Generated 10K leads monthly using Apollo, Derrick, and M[hidden] (Gurinder Workflow available for reference). Cleaned and enriched data in Google Sheets with Bulk Verifier, Derrick, and ChatGPT via M[hidden]. Uploaded leads to Instantly.ai and replied to warm leads within 2 minutes. Updated lead status in ClickUp CRM and tracked engagement daily. Scheduled meetings via C[hidden] for qualified leads across time zones. Customer Service Representative | Motors Company (CFAO/Toyota Motors Kenya) May 2022 - August 2022 Supported the rollout of 1,500 upgraded workstations across departments in under two months—completing the project one month ahead of schedule. Delivered customer support across calls, emails, and tickets, maintaining high data accuracy and streamlining resolution workflows. Assisted in IT operations, including network troubleshooting, cloud systems support, and hardware servicing during on-site visits to regional offices (e.g., Nakuru branch). Handled front-line communications in a fast-paced 9–5 office setting—answering phones, drafting responses, and coordinating service logistics. Contributed to end-user training and system updates, applying foundational computer science skills in a real-world customer service environment. Sales Customer Representative | Wholesale Company (SmartZone Traders) February 2020 - October 2020, February 2021 - June 2021 Handled sales and cash balancing in a high-traffic wholesale shop at Thika Main Stage, ensuring profit margins were maintained daily. Increased weekly pay by 50%, reflecting improved sales performance and trust in financial handling. Boosted sales by 28% (based on internal comparisons) through attentive customer service, accurate pricing, and upselling. Managed inventory and restock tracking, ensuring fast-moving items were replenished promptly to avoid stockouts. Worked in a high-risk, fast-paced environment, staying alert to prevent theft while keeping customer queues moving efficiently. Education & Certifications Bachelor of Computer Science: Meru University of Science and Technology, Meru Kenya - June 2019 to October 2023 Alx Virtual Assistant Program: Certificate of completion - ALX May 2024 to August 2024 Ajira Digital Program: Certificate of Completion – Government of Kenya (Ajira Digital) March 2024 Hubspot Service Hub Program: Certified on June 8, 2024. Tools & Platforms - Google Workspace | Microsoft Office | Slack | HubSpot | Notion | Asana | Zoho - CRM: HubSpot, Zoho CRM - Email & Scheduling: C[hidden], Instantly.ai, Bulk Verify Checker - The following tools exist in design and AI categories: Canva, Adobe Photoshop [editing premade templates], Leonardo AI, ChatGPT References Available upon request