Hello! My name is Angelique Chavez. I have experience in Customer Service for three years. I worked as an Executive Assistant for one year I was a Data Entry Specialist for one year I interface with customers/clients via inbound calls, outbound calls, or through the Internet depending upon client requirements. I provide customer service support and solutions to routine problems regarding clients' products or services. Essential Functions/Core Responsibilities • I ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) • Clarify client requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • I listen attentively to client needs and concerns; and demonstrate empathy while maximizing the opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document, and retrieve information in the call-tracking database • Respond to customer inquiries by referring them to published materials ***Personal Skills • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Can tolerate repetitive work in a fast-paced, high-production work environment • Able to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Able to rotate shifts, as needed • Versatile • Flexible