Detail-oriented and results-driven Virtual Assistant with 4+ years of hands-on experience in sales support, CRM management, and e-commerce operations. Skilled in Zoho CRM, content creation, and administrative support. Proven success in handling client communications, generating purchase orders and quotes, managing online listings, and driving process efficiency through research and digital tools. EMPLOYMENT HISTORY Sales Support and Admin Virtual Assistant, NW Modular Systems Furniture l Jan 2024 – Present l Remote (U.S.-based company) *Manage email communications to ensure fast, customer-focused responses. *Maintain and organize Zoho CRM for efficient lead and client tracking. *Draft accurate customer quotes and sales estimates to streamline the sales process. *Create purchase orders for vendors and coordinate deliveries. *Develop and post compelling social media content to build online presence. *Conduct online research and handle admin tasks to support smooth daily operations. *Collaborate with business owners to enhance workflow and customer satisfaction. E-Commerce Business Co-Manager, Happy Hans Tea and Coffee Supplies l Jul 2020 — Present l Quezon City *Use inventory tools to keep supplies in stock and avoid running out. *Answer customer questions quickly on chat and social media. *Guide the team daily to pack and ship orders correctly and on time. *Post content on Facebook to promote the brand. *Update product info, prices, and pictures to help increase sales. *Record finances in Zoho Books. *Keep files neat and organized to make work easier. Short-Term Rental Property Manager, Happy Hans Place in Trees Residences l Mar 2023 — Present l Quezon City *Create SEO-optimized listings with high-quality visuals and clear descriptions on Airbnb, Agoda, VRBO, and B[hidden]. *Apply dynamic pricing strategies and discounts to increase booking rates. *Sync calendars across platforms to avoid double bookings. *Deliver exceptional guest communication and support from booking to checkout. *Schedule cleanings and maintenance to ensure consistent 5-star property conditions. *Implement smooth self-check-in and check-out systems for guest convenience. **Apprentice (Quickbooks Online) Surge Freelancing Marketplace Aug 12-24, 2024 QuickBooks Online Proficiency: Completed a 2-week simulation after a self-paced course, mastering skills such as: **Creating comprehensive charts of accounts. **Generating invoices and managing billings accurately. **Reconciling bank transactions and categorizing expenses to maintain financial integrity. **Producing detailed financial reports and conducting ratio analysis for business insights. **Developing budget forecasts to assist in strategic financial planning. Certifications: QuickBooks Online ProAdvisor (July 2024) Online Bookkeeping Using QuickBooks Course (April 1-30, 2024) Freelancing and Virtual Assistance Course Filipino Virtual Assistance, Philippines June1-30, 2024 I completed a one-month self-paced course in virtual assistance, which allowed me to learn at my speed while exploring various essential skills **General Virtual Assistance Tasks: Developed foundational skills in administrative support, organization, and client communication. **Social Media Management: Learned strategies for creating, scheduling, and analyzing content across various platforms to enhance brand visibility. **Facebook Ads: Acquired knowledge in setting up and managing Facebook ad campaigns, including targeting, budgeting, and performance tracking. **Task Management: Mastered tools and strategies for prioritizing tasks, managing time efficiently, and ensuring project deadlines are met. **Basic Graphics and Video Editing: Learned to create eye-catching graphics and edit videos using Canva and CapCut for effective visual communication. TOOLS **Quickbooks Online **Trello **Zoho Books **Zoho CRM **Google Workspace **Xero **Canva **Dext **MS Office **Zoom CERTIFICATES **Quickbooks Online Certification Level 1