Hi there! Welcome to my profile! I am a dedicated and reliable Customer Support/ Concierge Officer with over 16 years in providing excellent customer service to various BPO companies handling phone and email support for clients in the telecom, sales, and financial industries. With that 16 years of work experience, I have nine years of administrative support as a Concierge Officer to employees, providing the same and the best customer experience. My passion for helping other people gave me that sense of fulfillment with what I do, and I'd like to impart this to your company and your clients. • Fluent verbal English communication skills using active listening, understanding the need behind the need, and building rapport. • Good written communication skills. • Equip with strong people skills, problem-solving, and time consciousness. • A critical thinker and problem solver by examining the problem and come up with the best possible solutions and options. • Self-motivated and self-reliant but would collaborate and very open to others for feedback, help, and learning. • Familiar with researching, data entry, and creating a listing of hotels, malls, travel, and tour services, houses for rent, etc. • Familiar with the following tools: - Microsoft Office(Outlook, Word, Excel, PPT) - Google Suite(Gmail, Chrome, Sheets, Drive, Docs, Hangouts) - Social Media Apps (Facebook, Instagram, LinkedIn, YouTube) - Canva, Photoshop, Lightroom (for posters, and photo editing) - Zoom, Skype, Google Meet, Messenger - Calendly and Google Calendar (scheduling, reminders, and booking meetings)