1. Client Document Specialist (3 years experience) - Managed the entire document production process for clients, ensuring deliverables met their specific requirements. - Utilized MS Office applications (including macros) to create high-quality documents, particularly in PowerPoint and Word. - Proofread documents meticulously to guarantee they exceeded client expectations and adhered to strict deadlines. Maintained meticulous attention to detail, consistently completing projects and tasks according to precise client instructions and established specifications. Workaround: Proficient in various software: Data Entry tools, EDGAR HTML, Google Suite, Adobe Acrobat, Microsoft Office Suite (Word, Excel, PowerPoint, etc.), Microsoft Teams, Citrix Workspace, Financial statement software. 2. E-commerce Specialist Managed a successful e-commerce store, delivering exceptional customer service while maintaining accurate product listings. Responsibilities included: - Logistics coordination - Product listing and management - Order processing and fulfillment - Inventory control - Providing exceptional customer service - Order tracking and management - Etsy store management - Implementing organic SEO strategies 3. System Support Specialist Assistant Provided comprehensive support to the System Support Officer by: Handling system access and data extraction requests efficiently. Coordinating and executing compliance-related activities with precision. Conducting user acceptance testing (UAT) and closely monitoring reported production incidents to guarantee system availability and accessibility for Unsecured Lending and Cards applications. Managing all administrative functions for the Business Development and Technology Strategies Division, ensuring adherence to BPl's policies and procedures. Responsibilities: - Explained the features and limitations of Unsecured Lending and Cards systems to stakeholders. - Prepared test scripts and actively participated in UAT to validate solutions for reported incidents. - Analyzed, consolidated, and escalated findings from the UAT team, ensuring all issues were resolved, and related tasks were completed. - Maintained meticulous records of UAT documents for assigned projects, guaranteeing their accessibility when needed.