Hi there, My name is Aldwin Cua, and I am from the Philippines. I offer to share my wealth of knowledge to provide a valuable contribution to you. I have 5 solid years and a proven track of experience in Customer Service Representative both VOICE and NON-VOICE (Chat, Email, Text). I've become adept at handling a diverse range of customer queries from technical issues to account management and have consistently exceeded performance metrics by delivering top notch service. Possesses excellent communication skills, both written and verbal, to effectively engage with customers and provide clear and concise information. Proficient in utilizing various customer service tools and systems to streamline processes and enhance overall service efficiency. Work Experience: VXI Global Solution - US Based Optum - US Based Key qualifications and strengths that I would bring to this role include: • Provide top-notch customer support through phone, email, and chat, ensuring a high level of customer satisfaction • Consistently meet or exceed KPIs and targets, including average handling time and first-call resolution. • Maintain a comprehensive knowledge of the company's products, policies, and services to provide accurate and helpful information. • Customer-Centric Approach: I prioritize customer satisfaction and am committed to going the extra mile to ensure their needs are met. I understand the importance of building strong customer relationships and fostering loyalty. • Team Collaboration: I am a team player who collaborates effectively with colleagues and cross-functional teams to provide seamless support to customers. I believe in sharing knowledge and best practices to improve the overall customer experience. • Adaptability: I am comfortable working in a fast-paced and dynamic environment, and I am quick to adapt to new tools and technologies to enhance the support process. I am very confident that my years of experience would be enough to make a good employee. Allow me to show you what I'm capable of and help you as you grow your business. Thank you!