I am writing to express my strong interest in the Customer Support position. With a proven track record spanning customer support, retention, and service roles across diverse sectors, I am confident in my ability to contribute effectively to your team. Recently worked, as a Customer Services Representative at Binance Crypto Exchange, I manage 40–60 daily chats, addressing a range of customer inquiries from account management to Crypto transactions. I am adept at identifying product and SOP gaps and providing essential insights for improvement. My proficiency shines in managing high-volume interactions across calls, emails, and chats. I am proud of my swift issue resolution, 100% satisfaction rating, and sub-30-second first response time in chats. My use of HubSpot for customer outreach is reflected in composing over 300 emails with follow-ups per quarter, leading to a rapid promotion from Level 1 to Level 2. As a former Customer Retention Specialist, I managed portfolios valued at $600k to $1.2 Million, with an impressive 80-90% retention rate. In Credit Control, I handled 600 customers and successfully recovered £80,000 within six months from high-risk clients. As a Renewal Representative, I excelled in meeting targets while using Salesforce CRM for effective customer interaction documentation. My tech-savviness and quick learning make me a valuable asset. I am enthusiastic about the prospect of contributing to your team and look forward to the opportunity to discuss how my skills align with your needs. Thank you for considering my application. Best regards, Murad Khan [hidden][hidden]/in/mmuradkhan