👋 Hi, I’m Jericho, a reliable, solutions-focused Customer Support & Travel Operations Specialist with over 6 years of experience supporting startups, growing businesses, and Fortune 500 companies. If you're looking for someone who is detail-oriented, fast, and genuinely cares about client and customer satisfaction and operational excellence, you’re in the right place. 🙌 💼 What I Do Best: ✔️ Customer Support (Email, Chat, Phone, Helpdesk) ✔️ Corporate Travel Consulting & GDS Booking ✔️ Scheduling, Billing, and Refund Coordination ✔️ Client Care & Escalation Management ✔️ CRM Systems, Reporting, and Analytics I help companies build trust with customers, optimize support workflows, and streamline travel operations, all while staying calm under pressure and delivering with heart. ❤️ 🧰 Tools I Work With: Zendesk, Salesforce, Asana, Monday, Amadeus GDS, Expedia Voyager, Podio, Amazon Connect, Aircall, PureCloud, Calabrio, Slack, Notion, Zoom, Confluence, Canva, Google Workspace, Microsoft Office, and more. 📌 Roles I’ve Excelled In: Corporate Travel Consultant Customer Service Specialist GDS Booking Agent Scheduler & Billing Coordinator Refund Specialist Remote Support Representative 🎯 Why Clients & Teams Love Working With Me: Quick to adapt, easy to work with, and always professional Strong communication & English fluency (verbal & written) Detail-obsessed and deadline-driven Passionate about creating smooth experiences for both teams and customers 🌏 Based in the Philippines, I support global teams across US, UK, EU, and Asia-Pacific time zones. 📩 Let’s connect! Whether you need a dedicated support specialist, a travel operations expert, or a reliable remote team player, I’m here to help your business grow.