Hire Customer support, Sales, Technical support In Philippines
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Kelvin J.
$960/Month
Philippines
Member since:
Last logged: ago
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Customer support, Sales, Technical support
With over a decade of experience in the Business Process Outsourcing (BPO) industry most recently serving as Lead Customer Support at Sutherland Global Services Philippines—I bring a deep understanding of customer service, operations management, and team leadership that I am confident would be of value to your organization. At United Online under Sutherland, I developed and led initiatives that directly enhanced customer satisfaction and operational efficiency. From managing escalations and conducting team huddles and trainings, to creating and maintaining knowledge base tools for consultants, I played a central role in ensuring smooth customer interactions and internal communication. My ability to evaluate and coach consultants has consistently driven improvements in service delivery and performance. In addition to my leadership experience, I was recognized as Top Consultant for Sales and Best Escalation Consultant—evidence of my commitment to excellence and continuous improvement. My strengths lie in problem-solving, attention to detail, and clear communication, particularly in high-pressure situations. I am eager to bring my experience and enthusiasm to your team, and I welcome the opportunity to contribute to your company’s continued success. I would appreciate the chance to further discuss how my background aligns with your needs in an interview.
| EXPECTED SALARY | AVAILABILTY | EDUCATION | EXPERIENCE |
|---|---|---|---|
| $960/Month | Full-Time | College Level | 10+ years |
| EXPECTED SALARY | AVAILABILTY |
|---|---|
| $960/Month | Full-Time |
| EDUCATION | EXPERIENCE |
|---|---|
| $College Level | 10+ years |
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