I love helping people, and providing world-class customer service for my company is my top priority! In 10 years of experience in Technical and Customer Support, I developed my expertise in App troubleshooting, Live Chat & Email Handling, Lead Generation, Order Processing, Social Media Management, Data Entry, Research, and all Administrative Tasks. Examples of my work in * Technical support are receiving app complaints, providing step-by-step guides, helping in the investigation by finding out where the issue is coming from, replicating it on my end using my test accounts, evaluating and creating tickets, and communicating between the users and concerned department. * Chat sales support handles product inquiries and turns them into sales, assisting in order processing, shipping and delivery, damages and missing packages, returns and replacements, billing disputes, refunds, and feedback. Also, I am very confident that I can learn any related platform quickly. To name a few, I have used Google Drive, Zoom, Slack, Skype, Excel, Word, PowerPoint, Outlook, Thunderbird, Dropbox, iCloud, and so on. I'm a quick learner, diligent, and a detailed oriented worker. Most of my clients told me that I'm a jack of all trades and can be an expert in any field or industry that I work with. I want to help you. I also have experience in social media management (Facebook, Instagram, YouTube) Highly familiar with all three platforms mentioned with a little bit of knowledge in video editing using FilmoraPro. -Former content moderation specialist to the biggest social media platform in the world. Please invite me for an interview, so I can formally introduce myself and hopefully be part of your growing company.