Customer Support: With over a decade of experience, I excel in providing top-tier customer support, resolving issues efficiently, and ensuring high levels of customer satisfaction. I have successfully managed both B2B and B2C client interactions, consistently achieving outstanding feedback and meeting support KPIs. Client Onboarding: I streamline the onboarding process for new clients, ensuring they are set up for success from day one. My approach focuses on personalized training, clear communication, and providing clients with the tools they need to utilize services effectively. Vendor Integration: Skilled in managing and integrating vendor systems, I ensure seamless coordination between internal and external platforms, optimizing workflows and minimizing disruptions to business operations. E-commerce Operations: Proficient in overseeing e-commerce operations, I manage product catalogs, inventory, and customer interactions to ensure smooth transactions and a positive shopping experience for end users. Platform Training: I provide comprehensive training on various platforms, helping teams and clients understand and make the best use of the tools at their disposal. My training sessions are tailored to different learning styles to maximize retention and productivity. Product Catalog Management: With a keen eye for detail, I manage product catalogs for e-commerce platforms, ensuring all listings are up-to-date, accurate, and optimized for searchability. I work to enhance the presentation and usability of product pages to drive conversions. Virtual Assistant: As a versatile virtual assistant, I handle a wide array of tasks including administrative duties, client management, data entry, and project coordination. I provide high-quality remote support, tailored to meet the specific needs of the business. Knowledge Base Curator: I create and maintain organized and user-friendly knowledge bases that empower customers and teams with the information they need. My approach ensures easy navigation and clear, concise documentation to reduce customer support queries. Website Designer: With a solid foundation in web design, I build and customize websites that are aesthetically pleasing and user-friendly. I focus on creating intuitive interfaces that meet business goals while offering a smooth experience for users. Customer Support Coach: I coach customer support teams to improve their communication skills, product knowledge, and ability to handle complex issues. My training programs are designed to enhance team performance, leading to improved customer satisfaction and retention. Customer Support Consultant: As a consultant, I offer strategic guidance on improving customer support systems, processes, and technologies. I work with businesses to implement best practices, optimize team performance, and create solutions that reduce response times and enhance overall customer experience.