With over a decade of experience in customer service, team leadership, and operations management, I am confident in my ability to contribute effectively to your team and drive outstanding results. At ERC Global Philippines, where I served as an Operations Supervisor from May 2022 to May 2024, I successfully pioneered the launch of a new Line of Business, setting high performance standards and establishing robust operational practices. My role involved leading a dedicated team to enhance efficiency, providing mentorship to newly promoted supervisors, and delivering insightful performance reports. I consistently exceeded Key Performance Indicators (KPIs) and ensured optimal staffing levels to support our objectives. Prior to ERC Global, I worked at Majorel as a Team Supervisor and Flex Trainer from October 2020 to April 2022. In this role, I managed team performance, oversaw training programs, and developed future leaders, including those aspiring Team Leader and trainers. My efforts contributed significantly to the continuous improvement and skill development at the Majorel Portugal site as their trainer. My experience at VXI Clark as a Customer Service/Billing Expert Team Manager, where I led a team to deliver exceptional customer service and implemented effective action plans, further honed my ability to guide and motivate teams. I also have a strong background in sales and appointment setting from my tenure at Ausphill, where I ensured timely communication and provided accurate information to potential clients. Earlier in my career, at Convergys Philippines and Expert Global Solutions, I provided excellent technical support and customer service, addressing complex issues and maintaining high service standards. My role as an Account Supervisor at AHPM Marketing involved recruiting, training, and developing staff while ensuring exceptional service and managing promotions. I am eager to bring my diverse experience and proactive approach to your team, contributing to continued success and growth.