I've been working in the BPO industry for almost 9 Years. I handled different account mostly related to customer service and as a technical support representative. I started out as a customer service rep in one of the call center companies here in the Philippines, where I learned the basics of answering calls, resolving issues, and not just listening but understanding what the customer needs and where they are coming from. It was a great foundation, and it taught me the importance of patience and empathy in delivering great customer service experience to customers. I'm a kind of person who enjoys working with different kind of people. During my free time, I love to go on a beach vacation with my friends. I love fun and exciting outdoor activities hiking and trekking. If I'm at home, I love to read books, playing computer games and playing my guitar. I love to learn new things since technology is innovating, I always try to learn new things/skills thru the internet. I've been in the Business Process Outsourcing(BPO) industry for almost 9 years. 5 years experience in voice account as inbound Customer Service Representative/Sales Associate and Retention Specialist in 3 different companies. I handled international accounts like BookVIP.com. It is a Hotel Reservation Account were we book customer to a certain hotel and resorts in Cabo/Cancun Mexico in a discounted price but the catch is they will need to attend a Timeshare Meeting. My task here is to profile potential customer and asking questions like 1. where are located 2. Asking if they are travelling with somebody and their average annual income so on this way we would know if they are potential buyer of a timeshare from the hotel/resort. for book that we process it is consider a sale. I also have experienced in SiriusXM Radio Satellite as a Customer Service/ Retention Specialist. My task is reducing customer cancellation rate by implementing targeted retention strategies and delivering outstanding service to our clients' customers. If customer's are eager to cancel their service we make sure that we provided all the best options before we let them go. My most recent job is from Infosys BPM Ltd an international IT Company. Our Client is Microsoft. It is a Non-Voice/Backend Account. My role here is a Line 1 Service Desk/Technical Support. We handled Microsoft OEM Partner's Like DELL, Lenovo, ASUS, HP and many more. One of my task here is Access Provisioning both for internal and external partners for them to access most of Microsoft Products on the website that Microsoft is supporting. other task is Initial troubleshooting and raising AHD ticket to our Line 2 Team or Engineering Team in case that we cannot resolved their technical issues.