I have 16 years of experience as a Customer Service Representative in a BPO setup. I have handled a variety of businesses through Phone, chat, and email support. I have also been a team POC, SME, and OIC Supervisor during my tenure. I was a Travel Support Representative for Expedia and H[hidden] for 8 years. During this time, I was handling voice and chat support. My tasks included creating, changing, and canceling Flight, Hotel, and Car Rental Reservations. I also answered general inquiries and corresponded with vendors such as airlines, hotels, and car rentals for customer requests. I was also a team POC and Subject Matter Expert. I have been a Technical Support Representative for Mediacom, a US Telco for 4 years. My tasks included assisting customers with technical and billing concerns. I also handled retention and sales. I also worked for Kars4Kids, a nonprofit organization for 2 years. I handled inbound and outbound phone support. I was answering inquiries and processing data for donated cars. After this I was a sales representative for Ameritel for 1 year. It is a T-Mobile vendor and did inbound support and outbound sales. Within the same BPO company, I worked for Fabuwood, a company specializing in wooden furniture, for 1 year as a logistics specialist. I handled routing and coordinated with truck drivers regarding deliveries, inventory, and pricing. I also did outbound calls with leads. My latest employment is with Zotec, a healthcare service provider for 1 year. My Tasks included inbound phone support regarding customer accounts and handling insurance and billing concerns. I have been promoted as an OIC Supervisor for the last 7 months handling 15 representatives at an average.