Hello, I'm Paul from the Philippines. I bring over 5 years of experience in Customer Service and more than a year in Administrative Assistance. My expertise lies in business development and growth, as well as establishing and nurturing customer relationships. I have a proven track record of helping business owners unlock their brand's full potential through effective customer engagement. I believe that the cornerstone of excellent customer service is empathy. I understand how frustrating it can be when you need assistance and feel unheard. I strive to ensure that every customer feels listened to and receives the perfect solution to their queries. 💥SPECIALIZATION⬇️: 📌Live Chat Software: Engage with online customers via live chat while they browse our website. 📌Customer Care Specialist: Address customer requests, inquiries, and complaints with a compassionate yet assertive approach. 📌Product Specification Knowledge: Guiding customers regarding product specifications. 📌Back Office: Manage order processing, fulfillment, shipping, and tracking, as well as returns and refunds. 📌Escalation: Maintain daily escalation trackers to prioritize issues and generate complaint tickets accordingly. 📌E-mail Communication: Resolve customer queries and ensure satisfaction through email communication. 💥TOOLS EXPERIENCES ⬇️: 📌Zendesk, Gorgias, Amazon Workspaces, Zoho Desk, TalkDesk, and Citrix Workspace. 📌Slack, Zoom, Asana, Microsoft Office, Google Suite, and Google Outlook. 💥WORK EXPERIENCES ⬇️: 📌E-commerce 📌Financial 📌Carpool 📌Software Trucking 📌Healthcare 📌Public Adjusting 🎯I am available for both short-term and long-term projects, and I take pride in delivering high-quality, fast, and accurate services. I handle all my clients' personal, business, and company information with the utmost confidentiality, ensuring you are in good hands. 🎯During the time I assist you with your business needs, I am fully invested in you and your goals.