I am Lilibeth and I am a reliable and hardworking individual who has experience over 3 years as a customer service - email and phone specialist and virtual assistant. I graduated Bachelor of Science in Computer Technology majoring in Embedded Systems and I also took a Master of Business Administration. I am a licensed Electronic Technician. Here's the list of the tasks I can accomplish for you. ● Email Management ● Email and Phone Support ● SMS Support ● Managing Files ● Social Media Management ● General/Administrative tasks ● Subject Matter Expert ● Customer Service ● Inventory Management for E-commerce platforms ● Order processing and insertion via HGF ● Transcription ● Data Entry ● Leadership Skill ● Keyboard Typing 50 wpm with 100% accuracy ● Sending Amazon PO Asns and Invoices ● Processing and Inserting Amazon and Wayfair International Orders ● Tracking orders and providing tracking information to e-commerce portals. Having completed these tasks in the past years, I became efficient in using the following tools/applications/platforms. I am eager to learn to use any new tools that get the job done well. ● MS Office Suite ● Google Mail and MS Outlook ● Grammarly ● Zendesk ● Dashboard ● Brand page ● Storrito ● Buffer ● Canva ● E-commerce platforms like Amazon, Walmart, Wayfair, Angi, EDI DSCO, Wayfair, Costco, T[hidden], Overstock, Rue Gilt, Houzz, Zola, Dormify, Maisonnette, Faire, Hayneedle, and SPS Commerce. ● ADA I pride myself on being highly organized, detail-oriented, consistently responsive, and professional in every project I take on. I'm a problem solver, and I meet deadlines and don't make promises I can't keep. I always encourage open communication and welcome constructive criticism. I look forward to working with you in providing excellent service or to being your virtual assistant and anything else you may need help with.