🌟 Welcome to My Profile! Let's Elevate Your Customer Service Experience! 🌟 Are you seeking a seasoned customer service professional with over a decade of experience? Look no further! I am dedicated to delivering exceptional customer service and boosting client satisfaction. With my extensive background in customer support and my proficiency in Shopify and Gorgias, I'm here to help your business thrive. ✨ 10+ Years of Experience: With more than a decade of providing top-notch customer service across various industries, I understand the importance of exceeding customer expectations. ✨ Effective Communication: I have exceptional communication skills, both written and verbal, ensuring that your customers receive clear and helpful responses. ✨ Problem Solving: I thrive on solving complex customer issues efficiently and with a smile. Happy customers are repeat customers! ✨ Empathy and Patience: I approach every customer interaction with empathy and patience, ensuring a positive experience even in challenging situations. I can offer support in the following customer service duties: ✨ Addressing inquiries and resolving issues through email, live chat, and social media ✨ Overseeing order management and customer accounts ✨ Addressing and acting upon customer feedback ✨ Managing billing, handling chargebacks, and processing claims ✨ Crafting macros and email templates for efficient responses ✨ Keeping FAQs up-to-date and accurate for customer reference Why CHOOSE ME: ✨ Fluent in English (both spoken and written) ✨ Possesses managerial expertise ✨ Adept in implementing top-tier customer service techniques ✨ Committed to exceeding customer expectations 💬 Feel free to send a customized message and SELECT ME for your project!