Hire Customer Service Representative/ Virtual Assistant In Philippines
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Rutchel B.
$1280/Month
Philippines
Member since:
Last logged: ago
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$1760/Month
Last logged: ago
Customer Service Representative/ Virtual Assistant
Hi, I'm Rutchel Buhayan. I have more than 4 years experience in BPO industry (Inbound and outbound, email handling and chat support as well as ticketing and support), 1-year experience as an eBay account manager (drop ship), 3 years experience as a Virtual Assistance/Customer Service Representative and 2 years Quality Assurance Analyst. These are some of my Experience highlights: QUALITY ANALYST Experience Analyze agents performance We are making sure that calls are being handled with quality experience to give to customers. Investigating escalations Making sure agents adhere to policy and avoid ZTP (Zero Tolerance Policy) Giving recommendations on how agents can have good STATS. DATA ENTRY Updating customer's accounts and making sure it is an active account. Updating the list of customer's address before it will be ship to ship station or ship hero We are updating customer's internet plan subscriptions. SHOPIFY CSR -Fulfill and process orders -Do refunds and cancellations -Update and enter customer's information -Inbound, outbound, and chat support using Shopify platform Customer Service Representative/Email Handling: Answer customer emails and inquiries ( Email/ Zendesk Tickets) Inbound calls (inquiries and concerns) Appointment Setting
| EXPECTED SALARY | AVAILABILTY | EDUCATION | EXPERIENCE |
|---|---|---|---|
| $1280/Month | Full-Time | Bachelor | 7 years |
| EXPECTED SALARY | AVAILABILTY |
|---|---|
| $1280/Month | Full-Time |
| EDUCATION | EXPERIENCE |
|---|---|
| $Bachelor | 7 years |
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