Hello! I'm Kirk Gerson Almerino, a dedicated and detail-oriented professional with a diverse skill set in customer service, virtual assistance, and importation services. With a proven track record in delivering exceptional support and a comprehensive understanding of customs brokerage, I am well-equipped to handle a variety of tasks and responsibilities efficiently and effectively. Professional Summary Customer Service Expertise: Over 4 years of experience in providing top-notch customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. I excel in communication, problem-solving, and building strong customer relationships. Virtual Assistant: Transitioning into a virtual assistant role, I bring strong organizational skills, proficiency in various administrative tasks, and a proactive approach to managing workloads. My goal is to support busy professionals and entrepreneurs by handling their administrative needs and enabling them to focus on their core business activities. Licensed Customs Broker: With a background in importation assistance, I am well-versed in customs regulations, documentation, and compliance. My experience as a Licensed Customs Broker has equipped me with the knowledge to navigate complex import/export procedures and ensure smooth logistics operations. My Key Skills Customer Service: - Efficiently managing customer inquiries via phone, email, and chat - Resolving customer issues and complaints with empathy and professionalism - Maintaining up-to-date records of customer interactions and transactions - Implementing feedback to improve customer service processes Virtual Assistance: - Calendar management and scheduling - Email management and correspondence - Data entry and database management - Document preparation and file organization Importation Assistant: - Preparing and submitting customs documentation - Ensuring compliance with import/export regulations - Coordinating with customs officials and freight forwarders - Managing importation timelines and logistics - Advising clients on duty rates, tariffs, and trade agreements Tools and Software Proficiency Customer Service Platforms: Zendesk Administrative Tools: Microsoft Office Suite, Google Workspace, Trello, Asana Communication Tools: Slack, Zoom, Microsoft Teams, Skype, Outlook, Google Mail Social Media Platforms: Facebook, LinkedIn, Instagram Why Choose Me? I am passionate about providing exceptional service and support, whether it's assisting customers, managing administrative tasks, or navigating the complexities of customs brokerage. My diverse background enables me to bring a unique perspective to any role, and I am committed to continuous learning and improvement. Let’s work together to achieve your business goals and enhance your operations. You may reach me out thru the following: Email : [hidden] Contact No.: +[hidden]05