In the last 6 years, I have been working as a CSR and taking care of all the orders of the customers, I could transfer data from paper documents audio recordings, or even spreadsheets to a digital format and perform tasks such as data verification and checking for its accuracy and completeness, data maintenance and keeping the data updated and maintain records and data organization and organize and store documents for filing. Creation of reports and gather and analyze data to compile reports. Data confidentiality and ensure that all data gathered is secure and confidential. Administrative assistant support and offer general support where necessary, such as with special projects that necessarily involve the entry of large amounts of data. I am confident in my ability to contribute effectively to your team. Core Competencies: Order Management: Expertise in assisting with order processing, shipping coordination, invoice modifications, and purchase order management. Customer Support: Proficient in resolving customer inquiries via multiple channels, including live chat, phone, and email. Logistics Coordination: Experience in optimizing delivery processes, liaising with couriers, and implementing systems to enhance service efficiency. Administrative Skills: Proficient in maintaining detailed reports, scheduling appointments, and preparing documents. Technical Proficiency: Skilled in tools like G Suite, Microsoft Office, Zendesk, QuickBooks, and AppFolio. Professional Experience: Customer Service Representative | Alorica (Sept 2018 – Jan 2022) Assisted customers with orders, shipping details, and invoice modifications. Provided input to improve processes for refunds, replacements, and claims. Delivered real-time problem-solving support, ensuring customer satisfaction. Customer Service Representative | Parcel2Go (Jan 2022 – Mar 2024) Managed purchase orders and created/corrected customer invoices. Prepared and maintained shipping and transportation reports. Implemented a logistics system to enhance efficiency and reduce costs. Real Estate Virtual Assistant | Prosper Real Estate (June 2022 – Present) Managed property inquiries and scheduled viewings or meetings. Updated CRM systems and organized real estate documents. Responded to client inquiries and provided administrative support. Technical Skills Tools: G Suite, Outlook, Slack, Microsoft Excel, Word, and PowerPoint, Canva, Adobe Photoshop, Zendesk, Talkdesk, LiveChat, QuickBooks, and AppFolio. Languages: English and Filipino.