CUSTOMER SERVICE REPRENTATIVE: AT&T Cricket Wireless-Mobile Service Provider (January 2015- October 2018):: -Assist and answers customer queries. ·Assist customer with their billing concerns ·Process Payments, Account Changes, -Service Plan Changes, Upgrades, and Downgrades ·-Assist customer in processing online orders, shipping and tracking of new and replacement devices ·Provide Basic Troubleshooting Step. Tools used for Work: AT&T CRM <8efe80624d780eba0c6493ec45140364>EMAIL SUPPORT: Empire Flippers. (November 2018- March 2020):Answered all mails received by clients and resolved their queries and complaints on a daily basis · Read e-mails and sort them according to priority · Ensured that all the e-mail communication activities are performed in accordance with the company policies Tools used for Work: Zendesk Slack Google Suite COLD CALLER: TELEZONE (March 2020-June2020 ): -Placing outbound phone calls to potential leads- -Answered and managed incoming and outgoing calls while recording accurate messages. -Call potential customers by following the calling list provided by supervisors. ·Answer any questions that the potential customer asks to the best of ability Tools used for Work: Zencall Podio LEAD MANAGER: Max Properties LLC ( June 2020-July 2022): -Prospect and conduct lead generation activities for new listing appointments. Manage all leads in the contact database system, set and complete tasks in the system, and track all client communications Tools used for Work: RESIMPLI Smarter Contacts Call tools (answering services Ring central Launch Control Google suite Slack REAL ESTATE VIRTUAL ASSISTANT: NICOLE HANSON GROUPS (September 2021-November 2021)(Part time) Manage client database. Schedule appointments. Respond to customer inquiries and requests Tools Used: FollowupBoss RealGeeks Zillow/Premier Agent Inbox Opcity Broker Portal Mobile App R[hidden] GNIAR MLS VIRTUAL ASSISTANT SOUTHBAY BOARD COMPANY ( FEBRUARY 2020-OCT 2023) Email Support Processing refunds Tools Used: Zendesk Slack Shopify Amazon PIONEER REAL ESTATE INVESTMENT: LEAD MANAGER (AUGUST 2023-FEB 2024) Follow-up on leads Calendar Management CRM MANAGEMENT Tools Used: Resimpli Zillow