Hi there! I'm Crystal a dedicated customer service and sales professional with over 2 years of experience in enhancing customer experiences, driving sales, and building lasting client relationships. My expertise lies in cold calling, appointment setting, and providing exceptional support to ensure customer satisfaction and business growth. Key Skills: Customer Service Excellence Cold Calling & Lead Generation Appointment Setting & Scheduling CRM Proficiency Strong Communication Skills Problem-Solving & Conflict Resolution Sales Strategy Development Data Entry & Reporting Experience: Customer Service Representative Managed inbound and outbound calls to resolve customer inquiries and issues. Maintained a customer satisfaction rating of over 95%. Developed a FAQ guide that reduced call handling time by 20%. Cold Calling Specialist Conducted targeted cold-calling campaigns, successfully generating leads and setting appointments. Increased lead conversion rates by 30% through persuasive communication techniques. Appointment Setter Scheduled appointments for sales teams, optimizing their time and maximizing productivity. Utilized CRM tools to track leads and follow up effectively, ensuring no opportunity was missed. Why Work with Me? I am passionate about delivering results and ensuring clients feel valued. My approach combines a friendly demeanor with strategic sales tactics, ensuring that every interaction is productive. I thrive in dynamic environments and adapt quickly to new challenges. Let’s Connect! If you’re looking for a reliable partner to enhance your customer service and sales efforts, feel free to reach out. I look forward to collaborating and contributing to your success!