Hi there! I’m Shirleen Nkichabe — a highly reliable, tech-savvy, and organized Remote Virtual Assistant with 3+ years of experience supporting clients across customer service, business development, and administrative operations. I specialize in working remotely with startups, SaaS companies, and busy entrepreneurs to streamline their workflows, qualify leads, and deliver exceptional customer support — all while ensuring responsiveness, confidentiality, and efficiency from any location. 🛠️ My Expertise ✅ Remote Customer Service & Technical Support Handled high-volume customer queries via email, phone, and live chat for global e-commerce and service platforms. Resolved refunds, cancellations, tracking updates, and product concerns — remotely and independently. Tools used: Shopify, Gorgias, Zendesk, Salesforce, Genesys ✅ Lead Qualification & Remote Sales Support Worked remotely as a Qualifier at Callsexperts, assessing leads, verifying eligibility, and forwarding high-quality prospects to sales. Educated customers on insurance options and supported them through decisions via inbound calls. ✅ Remote Virtual Assistance & Admin Support Calendar scheduling, inbox clean-up, data entry, file organization, document formatting, and online research — all handled 100% remotely. Familiar with Zoom, Teams, Google Workspace, Calendly, Trello, Notion. ✅ B2B Remote Business Development Rated 200+ SaaS accounts daily, customized and sent outreach emails, and booked discovery calls — fully remotely as a BDR at Hodi. Managed CRM records, coordinated follow-ups, and collaborated with remote teams via Slack and Google tools. 💼 Tools & Platforms I Use CRM & Helpdesk: Zendesk, Salesforce, Gorgias, Genesys, Shopify Remote Collaboration: Slack, Zoom, Google Meet, Microsoft Teams Admin & Productivity: Google Workspace (Gmail, Docs, Sheets, Calendar), Trello, Notion, Calendly Sales & BD Tools: Apollo.io, Lemlist, LinkedIn Sales Navigator Design & Presentation: Canva, Simplified, Google Slides 🌐 Work Experience (Remote) ✅ Remote Virtual Assistant & Customer Support – CCI Kenya (Instacart) Dec 2022 – Jan 2025 Delivered email support and issue resolution (returns, credits, tracking) via Shopify, Gorgias, Zendesk. Communicated with fulfillment and marketing teams, managing customer satisfaction from a remote setting. ✅ Remote Business Development Representative – Hodi & Dorothy AI Nov 2023 – Feb 2025 Worked fully remotely to conduct account rating, lead generation, and cold outreach. Booked client meetings, maintained CRM hygiene, and increased prospect engagement with personalized messaging. ✅ Remote Qualifier – Callsexperts (S Experts) Jan 2025 – Apr 2025 Conducted inbound qualification calls, verified customer insurance eligibility, and met daily conversion targets remotely. Delivered excellent service while working independently from a remote environment. ✅ Remote Personal Assistant – Private Client Managed inboxes, appointments, documents, and schedules for a busy client. Demonstrated strong organization, trust, and remote communication skills. 🎓 Certifications & Training ALX Virtual Assistant Program (Remote, 2024) Covered Gmail, Docs, Calendar, Google Forms, Calendly, Canva, Zoom, inbox & calendar management, and travel booking. Bachelor’s in International Relations & Diplomacy – Zetech University 2020–2023 Red Cross Volunteer – Community coordination and remote assistance roles. ✨ Why Choose Me? 🧠 Self-Driven & Remote-Ready: I thrive in remote roles with minimal supervision. 🌍 Global Experience: Comfortable supporting clients across time zones and industries. 💬 Professional Communicator: Fluent in English, Kiswahili, and basic French. 🛠️ Tool-Savvy: Adapt quickly to your systems, platforms, and communication styles. 📩 Ready to Work With a Remote VA? If you need a sharp, dependable, and well-trained Remote Virtual Assistant who can deliver results and communicate seamlessly, I’d love to support your business. Let’s connect!