With around 7 years of experience in various customer-facing roles, I have developed a strong technical foundation and a passion for solving problems. My career journey has given me the opportunity to work with renowned companies such as Sutherland and VXI Global Solutions, where I took on roles ranging from Customer Service Representative to Account Associate/Technical Support. These experiences have allowed me to cultivate a diverse skill set that includes customer support, appointment setting, outbound marketing, technical troubleshooting, and lead generation. In every position, I’ve been driven by a commitment to excellence, always aiming to deliver value to clients and consistently exceed expectations. I take pride in my ability to quickly grasp new concepts, adapt to evolving technologies, and work collaboratively within teams to achieve shared goals. Whether handling complex technical issues, facilitating smooth customer interactions, or managing administrative tasks, I’ve always remained focused on achieving tangible outcomes. As a goal-oriented and solutions-focused professional, I thrive on challenges that allow me to leverage both my technical knowledge and interpersonal skills. I enjoy interacting with customers and clients, ensuring that their needs are met efficiently and effectively. My experience in B2B marketing, lead generation strategies, and customer support positions me to create impactful strategies that drive growth, enhance customer satisfaction, and support business success. I am continually looking for opportunities to further develop my skills and contribute to a team or organization that values innovation, collaboration, and results. I am excited to take on new challenges and expand my professional horizons while delivering exceptional service and measurable value in everything I do.