Customer Service Specialist with 6+ years experience. My goal is to provide the customers with the attention and assistance I know they deserve with passion and utmost care. Professional Experience Telco Account (Phones) Customer Service Specialist (November 2017 - June 2019) Assist customers with their monthly subscriptions, answering phone inquiries, and performing basic troubleshooting. Notable Accomplishments • Rock Star Award (December 2018) • Customer Choice Award (January 2019-March 2019) Hotel Reservation (Phones, Emails) Customer Service Specialist (July 2019-March 2020) Assist customers in booking and rebooking hotel rooms. Helping host in canceling reservations. Answering phone inquiries. Notable Accomplishment • Top Teammate for Overall Scorecard (October 2019) Ride-Sharing (Chat, Emails, Phones) Customer Service Specialist (April 2020 - March 2023) Assist host in filing reimbursements. Specializes in the Billing department. Handling payment method errors. Real-Time Analyst (2023-2024) • Responsible for managing and ensuring that the service level agreements are met. Interprets data and offers immediate insights to support timely decision-making. The VA Capital REVA Cold Calling (Jan. 29 - Feb. 9) • Specializes in prospecting and reaching out to potential leads through cold calling, aiming to generate interest and schedule appointments for real estate professionals. Utilizes effective communication skills and market knowledge to engage prospects, qualify leads, and ultimately contribute to expanding the client base and driving sales within the real estate industry. Social Media Manager Course (SMM) • Social Media Growth Strategy • Content Creation • Graphic Design • Hashtag Research