Customer Resolution Representative | Expert in Customer Service Excellence, Process Improvement, & Conflict Resolution | Passionate about Innovation in the BPO Industry About Me: With over 8 years of experience in the BPO industry, I am a dedicated and dynamic Customer Resolution Representative known for delivering exceptional customer service and driving process improvements. My expertise in communication skills, conflict resolution, and quality assurance has consistently resulted in high customer satisfaction and operational efficiency. Throughout my career, I have been recognized as a Customer Service Professional of the Quarter and have served as the Team Overall POC and Engagement POC. My commitment to excellence is further demonstrated by my multiple "Wow Call" awards, reflecting my ability to consistently exceed customer expectations. Key Highlights: Proven Track Record: Awarded Customer Service Professional of the Quarter, showcasing my dedication to delivering superior service and achieving top performance metrics. Leadership in Engagement: Acted as Team Overall POC and Engagement POC, leading initiatives that enhanced team cohesion and customer engagement. Award-Winning Performance: Multiple "Wow Call" awardee, recognized for exceptional customer interactions and problem-solving abilities. Technological Proficiency: Proficient in Avaya, Nice, Cisco Jabber, Universal Softphone, Jira Service Management, Microsoft Teams, Outlook, Excel, Word, PowerPoint, Google Docs, Sheets, Slides, Forms, Gmail, and Zoom. Continuous Learner: Passionate about technology and gadgets, committed to lifelong learning, and skilled in public speaking, event planning, teaching, decision making, and creative problem solving. Passions & Interests: I am deeply passionate about integrating innovative solutions within the BPO industry to enhance customer experiences and streamline processes. My interests in technology, public speaking, and lifelong learning drive me to continuously improve and stay ahead of industry trends. Let's connect and explore how my expertise and passion can contribute to your organization's success.