I’m a highly motivated and detail-oriented professional with a proven track record in both customer service and operations leadership. I thrive on staying organized, multitasking efficiently, and delivering results that matter. • From BPO to Back Office Support I began my career as a Billing & Sales Associate in a BPO, helping customers navigate billing, payments, and technical inquiries—sometimes even offering value-added products. I then moved into an Account Management role, handling escalations from other departments, especially from billing. • Expanding into Insurance and Team Leadership Experienced in an insurance company as an Outbound Client Service Associate—verifying information, processing requests, explaining about the products, guiding clients through portal and app concerns. From there, I was promoted to Operations Team Leader, where I successfully led 10–15 agents across several accounts. I handled onboarding, training, coaching, performance monitoring, internal coordination, email support, administrative duties, and reporting That experience taught me how to stay organized, communicate clearly, solve problems quickly, and handle pressure—and those skills I learned make me decide to transition as a virtual assistant. I know running a business means juggling a million things—emails, scheduling, admin work—and it can be overwhelming. That’s why I am here. You might be thinking, “I'm new to this, so why should you work with me?” That’s exactly why you should consider me! Even though I’m new to the VA world, as a highly motivated Virtual Assistant, I’m eager to prove myself and help your business with the same passion I’ve invested in learning these skills. I can easily adapt to your tools and processes, and I’ll make sure things get done right and on time. I’m not just here to complete tasks—I’m here to be a reliable support system and someone who truly cares about your success. If you’re looking for a VA who’s easy to work with, motivated to grow with you, and ready to help your business thrive—let’s connect! I'll love to support you