Results-driven Senior Strategic Account Manager with a proven track record in client retention, revenue growth, and strategic account management. Skilled in building long-term corporate relationships, ensuring exceptional service, high client satisfaction, and measurable business results. Core Competencies: Client Retention & Upselling Strategic Sales & Revenue Growth Customer Onboarding & Training Marketing & Cross-Team Collaboration Client Engagement & Relationship Management Performance Monitoring & Reporting Sales Forecasting & Data Analysis Payment Collection & Invoicing Professional Experience: Senior Strategic Account Manager Committed to maximizing client value through proactive engagement, data-driven insights, and strategic upselling initiatives. Built and maintained long-term client relationships through regular calls, emails, and meetings. Led client onboarding, including welcome calls, training sessions, and website walk-throughs. Partnered with Marketing and Listing teams to execute targeted campaigns for enhanced account performance. Monitored and analyzed lead performance, providing monthly reports to support data-driven decisions. Resolved client concerns promptly, ensuring high satisfaction and retention rates. Managed invoicing, ORs, and payment collections for seamless financial transactions. Tracked all activities in Salesforce and Google Docs for accurate reporting and analysis. Customer Relations Officer Played a key role in driving sales strategies and customer engagement to exceed revenue targets. Developed and executed sales plans through field sales, cold calling, and marketing presentations. Identified and pursued new business opportunities to expand the customer base. Strengthened relationships with existing clients to ensure loyalty and long-term partnerships. Handled customer inquiries and concerns to deliver a seamless client experience. A proactive and client-focused professional dedicated to driving revenue, optimizing satisfaction, and fostering business growth through strategic account management and relationship-building. I'd be more than happy to offer you my services, so feel free to contact me for an interview. I look forward to hearing from you. Let's bring your ideas to life together!